How to Report PESCO Load Shedding Complaints

To report a PESCO load shedding complaint, register your issue through the central Customer Complaint Management System (CCMS) portal or call the 118 helpline. You will need your 14-digit reference number from your electricity bill to track unscheduled power outages, local feeder trips, or transformer faults effectively.

Understanding PESCO Outages: Scheduled vs. Unannounced Load Shedding

Before lodging an official complaint, it is crucial to determine whether your power disruption is part of an official load shedding schedule or caused by a localized technical fault.

• Scheduled Load Shedding: Pre-planned power outages managed by PESCO based on aggregate technical and commercial (AT&C) losses on specific 11kV feeders. These shutdowns follow fixed daily timetables issued by PESCO operations.
• Unannounced Outages & Local Tripping: Sudden power loss occurring outside the planned timetable, often caused by high-tension line faults, transformer overloads, feeder breakdowns, or severe weather conditions.

If your area experiences power cuts beyond the official daily schedule, or if adjacent streets on different feeders retain power while your supply drops unexpectedly, you should immediately file an unannounced outage complaint.

How to File a Complaint Online via the CCMS Portal

The Ministry of Energy (Power Division) operates the centralized Customer Complaint Management System (CCMS), allowing consumers in Khyber Pakhtunkhwa to log and track electricity complaints online.

1. Gather Information: Locate your 14-digit reference number printed on your recent bill. If you cannot find it, learn how to find a lost PESCO reference number.
2. Access the CCMS Portal: Open the official CCMS website on your phone or browser.
3. Enter Your Reference Number: Navigate to the complaint registration section, select PESCO as your Distribution Company (DISCO), and input your 14-digit reference number.
4. Select Complaint Category: Choose "Frequent Tripping," "Unannounced Load Shedding," or "Power Breakdown / Outage" from the dropdown options.
5. Provide Contact Details: Enter your active mobile phone number to receive real-time SMS updates regarding your ticket status.
6. Submit and Save Ticket ID: Click submit to generate a unique Complaint Tracking Reference Number. Keep this number saved for future status inquiries.

Alternative Reporting: Using Helpline 118 and Sub-Division Centers

If internet access is unavailable or an immediate electrical hazard occurs, offline reporting options provide direct access to PESCO dispatchers.

• Call 118 Helpline: Dial 118 directly from any mobile network or landline within Pakistan. Provide the operator with your 14-digit reference number, consumer name, and precise address. For regional directory numbers, check the full list of PESCO helpline numbers and circle complaint centers.
• SMS Complaint Service: Send an SMS containing your 14-digit reference number and brief complaint details to 8118. You will receive an automated tracking response.
• In-Person Sub-Division Complaint Office: For recurring local feeder issues or prolonged transformer failures, visit your local PESCO Sub-Divisional Officer (SDO) complaint desk. Submit a written request alongside a copy of your utility bill to get local field staff assigned to the problem.

Common Mistakes When Reporting PESCO Complaints

Filing a complaint with the Peshawar Electric Supply Company (PESCO) without complete or accurate information can lead to verification delays or premature ticket cancellation. Avoiding these frequent consumer errors ensures your report is processed promptly by the relevant sub-division staff:

• Providing an Incorrect Reference Number: Entering a wrong 14-digit reference number links your report to another consumer's account or leads to system rejection during online verification. You can review your bill or check How to Find a Lost PESCO Reference Number if you cannot locate your consumer ID.
• Misclassifying the Power Interruption: Reporting a routine, pre-announced schedule as an unscheduled power failure causes immediate ticket closure once dispatch operators verify the regional AT&C schedule. Always confirm whether an outage is localized or area-wide prior to filing.
• Submitting Incomplete Contact Details: Omitting an active mobile number prevents field line staff from contacting you for location directions, especially during night shifts or local line faults.
• Duplicating Online and SMS Tickets: Submitting multiple identical complaints across CCMS, 118, and SMS within a short timeframe creates system clutter and can lead to ticket merging without faster dispatch.

Conclusion and Tracking Your Complaint Status

Reporting power interruptions promptly through official channels ensures your outage is systematically logged and assigned to field maintenance staff. Once you log a ticket through the Customer Complaint Management System (CCMS), 118 helpline, or SMS service, save the generated complaint ticket ID for future reference. You can monitor the resolution status directly on the CCMS web portal by entering your complaint number or consumer reference ID.

If your outage remains unresolved after the standard handling window, visit your nearest PESCO sub-division office with your complaint ticket ID or call the central helpline to request an escalation. For broader account queries, bill estimates, or helpline contacts, explore PESCO Helpline Numbers and Circle Complaint Centers to stay connected with your local division support team.